Returns & Refunds
If you receive an incorrect, damaged, or defective item, contact us as soon as reasonably possible after delivery and include your order number and clear photos where relevant.
Return eligibility
Unless the item is defective or incorrect, returned items should be unused, in their original condition, and with the original packaging and accessories. Some products may not be eligible for return for hygiene, safety, or other applicable reasons.
Before sending a return
Please contact us first for return instructions. Do not send an item back without return guidance, as this may delay processing.
Refunds
Approved refunds are processed after the returned item is received and reviewed. Refund timing can vary depending on the payment method or financial institution. Original delivery charges may be non-refundable unless the return is due to an incorrect, damaged, or defective item, subject to applicable law.
This policy does not limit any rights that customers may have under applicable consumer law.